Returns & Exchanges

Most of the materials I use are natural, and the beads may vary slightly in shape and size. Please note that colours may vary slightly due to the difference in computer monitors. If you have any questions with your purchase please contact me.   

Returns, exchanges and cancellations are possible as per below.

  • Contact me within 14 days of delivery to discuss.
  • Ship items back to me within 21 days of delivery.
  • Request a cancellation within 24 hours of purchase.
  • Returns and exchanges are possible on unused items only.
  • Returns will be processed once I have received back the item and it is in its original condition.
  • You are responsible for cost of return shipping.
  • Please contact me for the correct return address.
  • A refund will be made through your original form of payment.
  • For items above $100, tracking and insurance is recommended for returned items.
  • There is no guarantee I will receive back items sent back to me for a refund.
  • All sales are final for items purchased at a discounted price.
  • All sales are final for items that are a custom order.

 

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